Front Office Associate - Stayvie Living (Hotel & Hospitality)

Join Stayvie Living as a Front Office Associate and become the welcoming face of our premium hospitality experience in Surabaya! In this dynamic role, you’ll ensure seamless check-in/out processes, manage reservations with precision, and deliver exceptional guest experiences. Stayvie Living is a boutique hotel chain known for its personalized service and attention to detail, and we’re looking for a passionate team player to help us continue that legacy.

As a Front Office Associate, you’ll handle everything from guest inquiries to room assignments, using our state-of-the-art Property Management System (PMS) to streamline operations. With a focus on efficiency and a smile, you’ll be the backbone of our front desk team, ensuring every guest feels at home from the moment they arrive.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, ensuring smooth and efficient processes.
• Handle guest inquiries and reservations, using our PMS to provide accurate and timely information.
• Coordinate with housekeeping and other departments to ensure rooms are ready for guest arrival.
• Assist with room assignments and upgrades, based on guest preferences and availability.
• Process payments and manage guest accounts, ensuring all transactions are accurate and recorded.
• Maintain a clean and organized front desk area, including guest registration files.
• Provide exceptional customer service, addressing guest concerns and ensuring their stay meets or exceeds expectations.
• Stay updated on hotel policies and procedures, and ensure compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or hospitality role, preferably in a hotel or similar setting.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in using Property Management Systems (PMS) such as Opera, Siteminder, or similar.
• Familiarity with hotel operations, including reservations, housekeeping, and guest services.
• Ability to work in a fast-paced environment, with a positive attitude and a focus on customer satisfaction.
• Basic computer skills, including proficiency in Microsoft Office (Word, Excel).
• Fluency in English and Bahasa Indonesia, both written and spoken.
• Willingness to work flexible hours, including evenings and weekends, as required.

🛠️ Keahlian

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