Customer Service Specialist - Freight Forwarding (EXIM)

Join Lintas Niaga Jaya as a Customer Service Specialist in Freight Forwarding (EXIM) and play a pivotal role in facilitating seamless international trade operations. Based in the vibrant hub of Canggu, Badung, this position offers a dynamic environment where you can leverage your expertise in customer service to support our global trade clients. As a Customer Service Specialist, you will be the primary point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. Your daily tasks will involve managing client communications, coordinating logistics, and providing exceptional service to ensure smooth and efficient trade transactions.

At Lintas Niaga Jaya, we are committed to fostering a collaborative and innovative workplace. With a strong emphasis on continuous learning and development, we provide opportunities for professional growth and career advancement. Whether you are a seasoned professional or just starting your career in freight forwarding, this role offers a rewarding experience in a supportive and dynamic environment.

📋 Tanggung Jawab Pekerjaan

• Manage client communications via email, phone, and in-person interactions, ensuring clear and timely responses to inquiries.
• Coordinate with internal teams to resolve client issues and ensure seamless logistics operations.
• Assist in the preparation and processing of shipping documents, including bills of lading, commercial invoices, and customs declarations.
• Provide exceptional customer service by addressing client concerns and offering proactive solutions.
• Stay updated on industry regulations and best practices to ensure compliance and efficiency in trade operations.
• Maintain accurate records of client interactions and transactions using our in-house system.
• Collaborate with the sales and operations teams to enhance client satisfaction and loyalty.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2 years of experience in customer service, particularly in the freight forwarding or logistics industry.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Proficiency in using Microsoft Office Suite, including Excel and Outlook.
• Familiarity with shipping software such as SAP or similar logistics management systems.
• Knowledge of international trade regulations and customs procedures.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric approach.

🛠️ Keahlian

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